With Live Preview Chat, users can see in real time what the customer types before they are sent. Live preview chat helps users to have all the answers ready when customers have a long question. When a customer types, the user can see this text live.
Because you already see what a customer wants to ask you have your answers ready faster the customer does not have to wait long for an answer. This makes your customer contact more efficient.
How does that work? See the video below:
32% of users indicate that they make a purchase faster after or during a chat conversation.
83% need help with completion of purchase!
61% indicates that chat conversation works faster than email or call.
87% indicates that waiting time is no longer of this time and want immediate help!
Listen To Your Customers.
Increase Your Turnover.
Less Waiting, More Satisfaction.
Follow your visitors when they go from one page to another on your website. Collect important information: have they been on your website before, how did they find you (including the keywords used), where are they and much more. Use this information to fully customize your service to your visitors.