Frequently Asked Questions Livechat

• If I use the free trial and decide to purchase it, do I need to redeploy it?

  No, that makes it unnecessarily difficult. The free 10-day trial is available for all versions of Live Chat and works completely. If you decide to become a paying customer, all you have to do is go through the payment process. Payment information is not required for a trial version, so we didn't save it. Once you have paid, your account will simply remain available without having to redeploy the code.

• How does our Chat Bot work

  Live Chat has an integrated Chat Bot that you can set yourself! The Chat-Bot will automatically answer questions as long as no operator is connected. You can set unlimited responses to predefined keywords, for example the user types Hello chat bot and he can reply with: Hello% customer%, use the following key words to get more information in this chat: your keywords. You can enter more keywords to better serve the customer, for example a question whether prices or a specific page, some people want to talk to a bot. 🙂 The chat bot can be found in the main menu under Chat Bot You can also enter multiple keywords for the same answer Just separate each keyword with a comma (for example: Hello, Hello, good day). If you want to display a standard answer when no keyword matches your list, create a new one with the wildcard keyword: * (star) and which answer you want to write

• Embed Code - Live Chat SocialBoost

  With Live Chat, there is only one Live chat widget code that will never change again. All settings are made in the dashboard and are immediately available on your website. It is designed to run on pure Javascript without any libary like jQuery. That is why we have no conflicts with elements on your website. The Live chat widget code can be found in your operator panel - chat widget and paste it in your website directly above the last body tag. Select the one you have or create a new one (if available). Your code looks like this: Add dynamic language in w.lang = "NL" or customer name, email address and / or message. All the settings you adjust under the Live chat widget code in your operator panel will only display the above code, so you can have unlimited Live chat widgets codes with different designs and settings.

• How does it work? Is it difficult to set up?

  If you can cut and paste, you can set up Live Chat. If you have created an account, you can copy and paste an HTML code yourself, it is already ready in our dashboard. You add this code to your website to create a chat button. Visitors to your website can use this chat button to start a conversation with your operators, who will answer the call from the flexible web-based client application. It works on any standard internet browser. You can have multiple chat conversations with different visitors simultaneously. Each chat is a private conversation between you and the individual visitor.

• Payment options

  Do you have specific questions about payment options? Please contact info@social-boost.nl