Automatic system and chat bot messages. If the operator is busy, the intrigued chat can ask a few questions to the customer. When the customer changes page, you get a notification in the chat window. So you actually see what the customer is doing on your own website!
With our integrated search function it is useful to find in previous chat conversations something that has been discussed, for example. The search function is available during the chat but also in the archived chats. You will also find the messages that you have given a star / marker.
Copy, Star, Edit, Quote and Delete
Every message you send can be copied, marked, edited, quoted or deleted. Did you accidentally type and send something wrong? No problem delete the sent message immediately. The most beautiful option is flag message. You can keep an important message and easily search back in your conversations.
Share documents and Files
With SocialBoost Live Chat you can quickly share files and images. All files are protected with a maximum (mb) upload and you can decide when the customer can upload something. The image can be seen immediately and can be easily downloaded.
Adjust customer data
All customer information can be edited or deleted during chatting. When a customer starts chatting with a fake name, but is still happy with the chat, no problem simply adjust the customer data. You can also easily add email, phone number and notes while chatting. With SocialBoost Live Chat it is very easy to store and change customer data properly.
Share customer files
Not only operators can share files with each other your customers. Your customers can only share files when you allow this. By clicking with 1 button your customers can upload a file. We support all file types with extra security so you can not get viruses.
Transfer a chat / customer
Are you online with multiple operators? Has the customer chosen the wrong department? No problem switch the conversation to the right colleague. You can of course set all of this in our user-friendly dashboard
Knock knock optie
With our Knock knock option chatting becomes very useful. Imagine you are just chatting and you wait for an important answer your customer no longer reacts. With our Knock knock option a notification / sound alert is sent or the customer wants to respond. The customer will respond immediately.
Internal notions are very important!
Notes can be made while chatting or afterwards, they can also be edited at any time of course. You can also create notes when you transfer a call so that your colleague knows where the conversation is about!
With standard answers you can immediately send a reply to a customer who needs his attention. The answers can be set in advance, there is no limit here how many standard answers you want to add. Standard answers are very useful when it is very busy.
Redirect a customer automatically
Redirect a customer to the right page when you are chatting. Do not lose a customer when he / she can not find something on your website. With our integrated system messages you know whether the redirect has gone well, and you see that the customer is on the right page.
End the chat session
Normally the chat session is terminated by the customer himself, but you also have that control! A chat session is also useful when it is not a real customer. With our blocking option you can block the IP and the customer can not bother you anymore!