Create your own Chat Bot with SocialBoost Live Chat
no programming knowledge needed!
How do you set up the chatbot?
Check our tutorial
Operation of the Chat bot!
A chatbot participates in a typed conversation; often a dialogue, where the user types in a question and answers the chatbot, but the conversation can also involve more people, such as on an IRC channel. The chatbot can also ask a question, for example as part of a quiz, or make a statement, often to keep the others informed of certain developments, for example the stock market prices. Some chatbots are menu-driven; then the user is presented with a choice.
Intelligence of the Chat Bot
Such a chatbot works through pattern recognition: there are one or more patterns that are recognized in the passing text, and an action is linked to each pattern; that action can consist of giving an answer, but it becomes more interesting when more happens. For example, a chatbot can serve as a weather report by responding to sentences such as “What is the weather in Veghel today?”, For example with “In Veghel today it is 8 degrees Celsius. It is expected that it will rain in the course of the day. “For this it is necessary that there is a database with place names and a connection to an Internet service that provides weather reports such as the answer given, all the chatbot has to do is scan text for the occurrence of the word “weather” at the same time as a place name in the database, ask the Internet service for the weather report for the place in question, and place that as an answer.
Applications of the Chat Bot
More and more companies are using chatbots to support their dialogue with consumers. Due to its automated nature, a chatbot is a cheap alternative to answering basic questions. Chatbots can be used for example as customer service (via websites) or they can play a more marketing-oriented role. If a chatbot is more marketing-oriented, they are often deployed on a messenger platform, since they then have easier access to the right target group.